India’s After-Sales Process is More Satisfactory When Communication is Led by Service Advisors Updated On Fri, Nov 25th, 2022 by Saurenergy J.D. Power 2022 India Customer Service Index (CSI) Study published recently finds that vehicle owners in India place a high amount of value on proactive service advisor-led involvement during their service experience. The India Customer Service Index (CSI) Study was suspended in 2021, but J.D. Power and NielsenIQ have since resumed it. A thorough multi-point […] Read more
