Deputy Manager- Primary Technical Support

Deputy Manager- Primary Technical Support

Key Responsibilities:- Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer’s support needs. Resolve technical requests from customer for product and solutions effectively within fixed timeframe. Understand, evaluate, and reproduce received […]

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