Tata Power-DDL Taken Steps to Ensure Power Supply Amid Corona Virus Crisis

In the wake of coronavirus crisis, Tata Power Delhi Distribution Ltd. (Tata Power-DDL) has made necessary arrangements to ensure the uninterrupted power supply to its 7 million consumers in North Delhi.

Utility giant Tata Power arm said that it is keeping a close tab on the situation in its area of operations and is standing with its employees and consumers in these challenging times.

The company also added that it is committed to ensure reliable and non-stop power supply to all its consumers, power other essential service sectors and utilities, facilitate social distancing and effective practising of work from home for lakhs of its working-class consumers.

It has taken adequate precautions to keep the consumers safe and secure by offering them services through a digital interface. The said to its customers that:

• All the consumers are being advised to stay at home and make bill payments using digital modes.
• Avail array of services through the company’s website (www.tatapower-ddl.com).
• Extensively use TATA Power-DDL’s Mobile App in order to raise and register any service related query or complaint.

It further ensures that it’s call centres will be functioning as per routine and the consumers can reach out to us on the toll-free number 19124.

Commenting on the initiatives, Ganesh Srinivasan, CEO, TATA Power-DDL, said that “being an essential utility services company, we are committed to providing reliable power supply to our consumers amidst these testing times. We are taking all necessary precautions to combat the spread of the virus while ensuring the safety of our consumers, employees and business associates and partners. We urge our consumers to make the most of our digital platforms for services and stay indoors so that we all can overcome this crisis.”

In line with the government’s directive, the company has also segregated its employees in different categories who will be working in rotation to ensure a minimum number of people at the workplace at a given point in time, while the essential category of employees like operations and maintenance staff will continue to render their services as usual.