Tata Power- DDL Launches Messenger App to Enhance Digital Experience of Consumers

Tata Power-DDL, a power utility supplying electricity to 7 million in North Delhi, has launched its new mobile messenger application – SAMVAAD

Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi, has launched a new and highly useful mobile messenger application – SAMVAAD in order to elevate its digital consumer experience. The App is available for Android and iOS users as well as on TATA Power-DDL – CONNECT App to ensure that the entire user base is covered by the company.

This application version provides a better interface and accommodates all the Frequently Asked Questions /Searched Services in a single window. Consumers will no longer have to queue to the Call Centres/ Call Sampark Kendra or log onto the website for services like paying bills, downloading duplicate bills, filing complaints, emailing the utility, etc. This messenger service will also facilitate two-way communication, and consumers will be able to access updates/ broadcasts from the company’s side on a real-time basis.

“In the ever-evolving digital landscape, we at Tata Power- DDL aim to provide the best of experience and services to our consumers. Our newly launched two-way messenger service/ App  Samvaad will help our consumers avail the key services just at the touch or a click of a button through their mobile handsets. I urge all our consumers to download the messenger app in large numbers and support us in providing contactless services during these pandemic times.” said Ganesh Srinivasan, CEO, Tata Power-DDL.

Tata Power – DDL said that it is leaving no stone unturned to stay connected with all its consumers through digital media along with practising the norms of social distancing. A host of services like self-meter reading, missed call /WhatsApp for No Current Complaints, bills on WhatsApp etc have been started to ensure that consumers stay safe while enjoying the non-stop services of the company. It is also urging its tech-savvy consumers to avail e-bills on website/mobile app/sms/WhatsApp etc and stop paper bills which will further add to their safety and also contribute towards the environment.

Press Release by Tata Power – DDL