Ginlong After-Sales Service Hits High Marks in China

Ginlong Solis has enjoyed a momentous year in 2019.  After going public on the Shenzhen Stock Exchange in March, the string inverter manufacturer leveraged fresh capital to invest in new businesses and to expand geographically. These strategies proved successful, with recent third quarter earnings increasing 82% over the same period last year.

We are grateful to our customers for choosing Ginlong and have completely overhauled our after-sales service system to meet rising demand in China and across the globe.

Ginlong’s service network now covers all of China with 21 after-sales service centers.

Our dedication to service drives our corporate culture and prompts us to expand our operations. We hold ourselves to the highest standards, with after-sales key performance indicators after conventional regional acceptance including:

1. 2 minute response time
2. Technician arrives on site within 24 hours
3. Solving problem within 24 hours

Our goal is to respond as quickly as we possibly can and resolve every issue the first time around. As such, our customers get prompt support through our national toll-free service hotline at 400-101 6600.

Solis Gets High Marks for Service Excellence

We are proud to have been issued a five-star rating as part of our “Commodity After-Sales Service Certification” from the prestigious Beijing Standard Certification Center. Not only is this the highest possible level of service but Ginlong is also the first domestic renewable company to obtain this certification.

Ginlong Solis After-Sales Service

What is the significance of achieving a 5-star “Commodity After-Sales Service certification” rating?

1. Establishes Credibility: Certification is granted only to companies that have achieved the highest standards and established their service leadership industry-wide.
2. Confirms Bankability: Certification is an important reference and qualification requirement for government and corporate procurement.
3. Recognized by consumers: Brands that display the After-Sales Service Certification star on their products earn an additional level of customer confidence.
4. Enhances Service Quality: Companies that earn this certification have unified their service efforts across the country.
5. Continuous Improvement: To achieve certification, Ginlong Solis has woven customer service into every level of its operations, enhancing its after-sales systems, its reputation, and its dedication to excellence.

With this designation, Ginlong takes a solid step forward. Rather than being a goal in and of itself, this certification motivates us to continue developing the best possible service experience for our customers.

Our Service Promise: Fast, efficient, high-quality, secure

Based on its original service standard, Ginlong revamped its customer service infrastructure with technology upgrades from remote, overseas service and in-person service technician visits.  The result is industry-leading support that delivers “fast, efficient, high-quality and secure” solutions for our customers:

• Mature after-sales service system
• Professional after-sales service team
• Strong after-sales service reputation

World-Class Service Staffed by Local Experts

The Ginlong Solis team meets the gold standard required by its first Commodity After-Sales Service certification. In China, as across its entire global service operation, our customer service agents are recognized for their timeliness, professionalism and problem-solving acumen.

Prestigious certifications aside, we honor our service teams for their customer-driven, can-do attitude. As a commitment to our employees, Ginlong offers ongoing in-house training and professional development to continue building on our prior success.

Maintaining that success means we cannot be complacent. At Ginlong Solis, we are committed to improvement and welcome any comments you may wish to share.

1. Please take a few moments to answer our annual customer survey (https://www.wjx.cn/jq/53817912.aspx)
2. You can also reach us any time at our service hotline: 400-101-6600
   

Press Release by Ginlong