Ola Electric Claims Improvement In EV Servicing Time

Ola Electric Claims Improvement In EV Servicing Time

Bhavish Aggarwal-led Ola Electric has claimed that its average serving time has shrunk with time. The firm now expects to further augment its servicing quality. This comes after the company faced several backlash from its customers over higher servicing timing.

In a latest investors call, the company briefed its investors about the latest development. “Our average service time, the TAT of service, has come down from almost 2.5, 3 days at the — in October, which is when our service issues were the highest down to 1.1 days. And actually, the trend is continuing downward. So we — our service experience and SLAs are now pretty much best in class in the OEM industry,” Aggarwal told his investors.

Growth prospects 

The company is now optimistic about its growth with its plan to diversify production of new Electric Vehicle (EV) models, expansion of new dealerships and servicing centers. The firm has now planned to launch new electric two wheelers and electric three wheelers. The top management of the firm said that their plans are on time or in some cases before time.

“First is product expansion to increase EV penetration across different product segments of the 2- and 3-wheeler marke Scooters, now entry-level motorbikes. We’ll have mid-segment motorbikes coming from us later this year as well as 3-wheelers, and the entry-level Gig products,” Aggarwal said.

Product expansion 

He also added, “So the product expansion is on or ahead of schedule, and you can see a list of products that we are coming out with over the next 12-odd months. Second part of our strategy is to continue to strengthen our distribution network across the country, which is both sales and service. We’ve now expanded touch points. And the new stores that we opened end of December are already starting to deliver good results.”

The company earlier announced a few products at the entry-level like the Gig, Gig+, Gen 3 and others. “And you saw we actually launched and we are now delivering Gen 3 products this month, and they have been met with very strong response. In addition to that, our motorcycles are also on track. This month itself, we launched them and next month, deliveries start for the Roadster X product range. So that’s another key takeaway that I want to share with everybody on last quarter and going into this quarter and ahead,” he said.