Job Vacancy for Technologist I, Communications Engineer, Grade in Chandigarh

Communications Engineer, Technologist I, will be responsible for the installation, maintenance and operations of the company’s network. The individual must be qualified at all levels of IP networks providing operational and project support to our business units data, voice, wireless and video networks. This position also involves developing & maintaining procedures to support network operations

Duties & Responsibilities:

ESSENTIAL (9 pt, All Caps)

Assist in availability of 24/7/365 staffing schedule of network operations
Assist in 24/7 monitoring of the servers, network and systems health using Solarwinds, Microsoft SCOM, SCCM, Splunk etc.
Work with trouble tickets, support teams to restore network services
Assist network operations center with investigations & documentation where warnings / threshold breach is observed
Design and maintain the monitoring tools.
Expert in problem resolution.
Documents, tracks and monitors problems to ensure a timely resolution of all comms assigned tickets.
Participate in an on call rotation to provide support to oceaneering global businesses.
Ability to work shifts to include holidays and weekends to support the infrastructure.
Responsible for providing project support and evaluating new technologies.
Identify and correct workflows and processes to improve network reliability and/or resolution times.
Promote a positive work environment and promote customer service.
Lead and mentor junior technicians on projects and troubleshooting.
Manage, control and document changes per the change management supervisor
Assist in root cause analysis of Network operation issues
Any other tasks as directed by line manager

NON-ESSENTIAL

Should be open to travel as per business needs

Supervisory Responsibilities:

Two options; with or without Supervisory responsibilities. If position has supervisory responsibilities, there should be related line items in the Functions section above.

This position has NO supervisory responsibilities

Reporting Relationship:

Attach org chart if available.

Reports to Manager, IT Service Center
Works closely with other teams within Service Center

Qualifications:

REQUIRED

Bachelor’s degree, preferably in Electronics, Computer Science, or equivalent education
Total work experience of 5-7 years
Must have an expert understanding of the TCP/IP network protocol.
Must be an expert in troubleshooting wireless networks from past experiences with Cisco, Aruba or Motorola.
Must be an expert in switching technologies.
Knowledge of the F5 load balance.
Must be an expert with the Cisco ASA firewall technologies.
Must be an expert with EIGRP and BGP routing protocols.
Experience of QOS policies across the Enterprise for Data, Voice and Video.

DESIRED

Knowledge of User account management, Solarwinds configuration
CCNA, CCNP certifications preferred
Good communication skills
Fluent in English with excellent communication skills
Able to work independently

Knowledge, Skills, Abilities, and Other Characteristics:

Insert the necessary competency(ies) in the FUNCTION section and add the related KSAOs (BEHAVIORS to achieve the competency) in this section. The KSAOs for a job should align with the required qualifications. Some examples are shown below.

If Communication is a key competency, some examples of KSAO’s would be:

Log file analysis, event correlation, and troubleshooting
Good written and verbal communication skills
Teamwork & Interpersonal skills
Analytical, problem solving & decision making skills
Organizing & planning skills
Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed

Additional Information:

Working Conditions

Work environment should describe the environment, NOT the physical demands on the employee. (Example: Noise over 85 decibels vs. Wear PPE for hearing). Select from one of FOUR environments; OFFICE, SHOP/Indoors, SHOP/Outdoors, OFFSHORE. Office environment is shown here.

This position is considered OFFICE WORK which is characterized as follows.

Almost exclusively indoors during the day and occasionally at night
Occasional exposure to airborne dust in the work place
Work surface is stable (flat)

Physical Activity/Requirements

ALL postings must contain the ADA sentence. Beyond that, there are THREE categories: LIGHT, MEDIUM, or HEAVY. LIGHT is shown here.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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