Technical Support Specialist (Remote) – Renewables / Sustainability

Configuration and Troubleshooting:-

• Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
• Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
• Advise and assist customers in maintaining their use and configuration of the software solution(s).
• Configure the system as per defined requirements using the software user interface.

Collaboration:-

• Collaborate with other team members on complex issues/requirements.
• Coach new team members.
• Participate in brainstorming sessions and contribute with creative ideas.

Other responsibilities:- 

• • Attend customer meetings and calls as and when required.
  • Provide training to customers on existing functionality.
  • Perform additional duties as needed.

• Bachelor’s degree.
• Minimum 3 – 6 years of experience in software troubleshooting, technical support, or relevant experience.
• Experience interfacing with external (and global) customers.
• Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
• Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
• Strong communication skills, both written and verbal.
• Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
• Ability to build and maintain relationships with customers.
• Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:-

• Degree in Engineering.
• Previous experience working in a global team with distributed workforce is desirable.
• Industry knowledge in Sustainability and/or Renewables is a plus.

Location:-

• Bangalore, India.

Company Overview:-

Around the globe, UL works to help customers, purchasers and policymakers navigate market risk and complexity. UL builds trust in the safety, security and sustainability of products, organizations and supply chains – enabling smarter choices and better lives. Our robust suite of offerings includes testing, inspection, auditing, certification, marketing claim verification, training, advisory services and software solutions. In all that we do, we apply science and expertise to enable the responsible development, production, marketing and purchase of the goods, solutions and innovations of today and tomorrow. To learn more about us, visit UL.com. (To find the page of Underwriters Laboratories Inc., the nonprofit organization dedicated to the discovery and application of scientific knowledge, please visit https://www.linkedin.com/company/underwriters-laboratories/