Technical Specialist (Voice Support)

We are looking for Technical Service Specialists to join our growing Global Technical Centre to provide innovative solutions for international markets including North America and Europe. This is an opportunity to become an expert in the SolarEdge product offering and the solar industry in general. Based on our brand-new offices, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package.

Responsibilities:-

• Answer inbound calls, chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information in the call tracking system
• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up of products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
• Manage the monitoring database of customer installations.
• Document all activity in the ticketing system and other database software platforms.
• Create layouts on the monitoring site at the customer’s request.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• General understanding of Microsoft Office products and utilize them efficiently.

Qualification and Experience:-

• 1-3 years of experience in professional customer service and technical helpline or remote support.
• Good Communication with International Voice Support, preferably voice support experience with the North American region.
• Educational Qualification: Any Bachelor’s Degree.
• Basic understanding of IP network technology.
• Experience with solar electric products. Exceptional listening and questioning skills.
• Outstanding written and verbal communication skills in English.
• Ability to multitask in a very fast-paced environment.
• Experience working for an international organization is preferred.
• Ability to work in a continuous shift model.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Need Excellent English Communication.

Location:-

• Bangalore, India.

Company Overview:-

SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress.
Established in 2006, SolarEdge developed the DC optimized inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. The SolarEdge intelligent inverter solution maximizes power generation while lowering the cost of energy produced by the PV system, for improved RoI.
Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its diversified product offering, including residential, commercial and large scale PV, battery storage and backup solutions, EV charging, home energy management, grid services and virtual power plants, and uninterrupted power supply (UPS) solutions