Technical Specialist Level 2 – Process Control Systems

As Technical Analyst in Level 2 support, you will be part of Digital Products Global Technical Support Centre in Chennai. Our department is composed of Engineering and Technical support where we each contribute multiple projects and customers Globally. Even though we are based in Chennai, there will be travel to our customer place whenever is required. Our stakeholders are Process Control / Product control Commissioning, Engineering, Digital smart products (IIOT) colleagues, culturally diverse atmosphere.

Your Responsibilities:-

• To ensure timely response to customer issues (Tickets / Incidents) with proper resolution in short timeline.
• Responsible for Domestic and Global Preventive Maintenance visits, Emergency visits & Onsite Training / Commissioning, per-diem visits.
• Responsible for tracking, managing incidents & knowledge sharing with team members.
• Responsible for Remote adhoc support, Remote maintenance, Sales leads generation etc.,
• Work in Shifts is must (Incl. Night shifts)
• Passionate to support customers 24×7.

Education:-

• Bachelor engineering in Electrical / Electronics & Communication / Instrumentation.
• Certifications in OT Security related courses is a plus.

Experiences & Skills:-

• Self-motivated team player with great collaborative and innovative skills
• 8 – 10 work experience and 5+ years experience in FLS- Automation Digital products and strong knowledge in ECS (v7/v8) HMI and ACESYS standards .
• Prior Experience in PLC/DCS programming / testing / commissioning for Siemens / Rockwell / ABB / Schneider Systems.
• Programming/testing of Intelligent MCCs
• SCADA/HMI Configuration / programming/testing.
• Industrials Protocols like Modbus, Ethernet, Profibus, Profinet, Device Net etc.
• Able to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc.
• Knowledge on OT Security and ISA / IEC 62443 standard.
• Manage and troubleshooting of Layer-2 &3 switches (Industrial & IT), added advantage skilled in Cisco, Dell, Any industrial OEM switches like Siemens, Schneider, Rockwell.
• Knowledge in any one firewall SONICWALL & CISCO firewall.
• Knowledge on Virtualization on any implementation or maintenance.
• Good planning and organizing skills for prioritizing assigned tasks.
• Should be a team player with positive attitude.
• Rendering fast response and quick resolutions and meeting customer Satisfaction is the key.
• Should be self-motivated with positive attitude.
• Site supervision for C&I and Control system equipment installation/ commissioning in Cement/Material Handling/Mineral Processing industries is an added advantage.
• Approx. 30-40% annual travel, India & Abroad.

Location:-

• Chennai, India.

Company Overview:-

FLSmidth provides sustainable productivity to the global mining and cement industries. We deliver market-leading engineering, equipment and service solutions that enable our customers to improve performance, drive down costs and reduce environmental impact. Our operations span the globe and we are close to 10,117 employees, present in more than 60 countries. In 2021, FLSmidth generated revenue of DKK 17.6 billion. Mission Zero is our sustainability ambition towards zero emissions in mining and cement by 2030.www.flsmidth.com/MissionZero