Technical Service Support Manager

The required profile will be in charge of maintain, design, and develop the photovoltaic inverters.
His/her responsibilities will include handling development activities, value engineering and providing technical support to customers, analysis, resolution, and simulation of site related issues.

ACTIVITIES:-

• Development activities of the power electronics converters.
• Back End Global Technical Support-Sales Force
• Finding Root cause analysis of the site issues.
• HILS and Matlab Simulations to study about site issues or design issues.
• Technical Support to customers & peers.
• FW / HW changes required as and when required based on the requirements.
• Component Failure Analysis (RCA)
• Developing knowledge assets , tools , etc.
• Performing activities on basic adaptive programming, data loggers and firmware.

TECHNICAL SKILLS

MUST HAVE:-

• Power electronics with Solar inverters background
• Knowledge on simulation tools: Matlab & Simulink, HILS.
• Basic knowledge on ‘c’ language/assembly language to back trace code compiler.
• Electrical and Electronics circuit theory.
• Knowledge on semiconductor (Diodes, IGBT) devices and Circuits.

NICE TO HAVE:-

• Power system theory: Fault calculations, Relay co-ordination, and harmonic analysis.
• C, C++, Python.
• Hands-on experience on Typhoon Hardware in the Loop simulator. Automated testing using python HIL APIs.
• Ability to read electrical and control schematics.
• Knowledge of Power system protection concepts, Power electronics and Power quality.
• Knowledge of standards such as IEEE 519, IEC 61000 etc.,
• Ability to use DSO, power quality analyzer and similar lab equipment.

BEHAVIORAL SKILLS:-

• Ability to work with patience on technical concepts or simulations till we achieve results.
• Multitasking capability and self-adjustment ability.
• Ability to work effectively under pressure and meet deadlines.
• Highly motivated and self-driven, teamwork capabilities with R&D teams, Service, engineering, supply chain, marketing, testing and with other company functions.

KPI:-

• Developing specific Knowledge assets (simulation software’s)
• Supporting RCA and 8D
• Low-cost component analysis and proposal.
• Quick Response to customer queries.
• Find solutions to problems with limited infrastructure.

Location:-

• Bangalore, India.

Company Overview:-

FIMER is the fourth largest solar inverter supplier in the world. Specializing in solar inverters and mobility systems, it has over 1100 employees worldwide and offers a comprehensive solar solutions portfolio across all applications. FIMER’s skills are further strengthened by its bold and agile approach that sees it consistently invest in R&D. With a presence in 26 countries together with local training centers and manufacturing hubs, FIMER remains close to its customers and the ever-evolving dynamics of the energy industry.