System Engineer Technical Support

The required profile will be in charge of global post-sales technical support for Solar central inverters PVS800 & PVS980. He/she will focus on improving product reliability by performing root-cause analysis and find solutions to site related failures and prepare analysis and reports for warranty related cases.

ACTIVITIES:-

• Global L3 support for queries on central inverters to all FIMER service managers in salesforce.
• Support on both hardware and firmware aspects of the inverters. Investigate failures by checking the back end by understanding aspects of firmware.
• Technical support & preparation of technical reports for warranty related cases.
• Perform root cause analysis for failed components (with support from vendors, if necessary).
• Create and edit product support documentation.

TECHNICAL SKILLS:-

MUST HAVE:-

• Ability to read electrical circuits and control schematics.
• Knowledge of Power system protection
• Knowledge of Power electronics circuits such as DC-DC, DC-AC, AC-DC converters and Power quality concepts.
• Ability to use DSO, power quality analyzer and similar lab equipment.

NICE TO HAVE:-

• Ability to understand the code written in programming languages such as C, C++, assembly.
• Knowledge of standards such as IEC 62109, IEEE 519, IEC 61000 etc.

BEHAVIORAL SKILLS:-
MUST HAVE:-

• Ability to follow-up and collaborate with various teams till closure.
• Should be a Fast learner and must have ability to adapt to the changes quickly.
• Quick Response to customer queries.

NICE TO HAVE:-

• Find solutions to problems within limited timeframe.
• Cost reduction and value addition.

Location:-

• Bangalore, India.

Company Overview:-

FIMER is the fourth largest solar inverter supplier in the world. Specializing in solar inverters and mobility systems, it has over 1100 employees worldwide and offers a comprehensive solar solutions portfolio across all applications. FIMER’s skills are further strengthened by its bold and agile approach that sees it consistently invest in R&D. With a presence in 26 countries together with local training centers and manufacturing hubs, FIMER remains close to its customers and the ever-evolving dynamics of the energy industry.