Sr. Manager – Customer Satisfaction & Quality

• Interact regularly with customers to better understand their expectations and concerns
• Represent the voice of customer and drive the customer centricity within the entity
• Influence the decision process of their Areas  to always take into account the voice of the customers
• Animate Root Cause Analysis network, Corrective & Preventive Action (8D methodology) Program & related processes
• Drive Quality Excellence in manfuacturing, Lead manufacturing Quality Process robustness program
• Contribute to the Industry 4.0 & Digitization initiatives implementation
• Run the Product Return Management (Analysis and Expertise Center if any)
• Define and implament manufacturing Quality Assurance Plan, Audit program and Asset management (Measuring & Test Equipment)
• Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
• Contribute to improving customer satisfaction and achieving quality goals by defining &  implementing action plan for key metrics on Customer Satisfaction (CNPS& NSS), Defect PPM, TAT for Customer Requests  & Complaints.
• Drive & support the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement in respective production sectors.
• Optimize all Non Quality Costs and drive improvement actions
• Manage the Quality Management System of the entity
• Identify & capitalize on best practices in quality
• Lead and Support Manufacturing Quality operation team – Managers & Technicians.

Qualifications And Experiences:-

• Bachelor in Electical & Electronics Engineering
• 15 years of experience in Quality Management of Electrical offers /Solution – Preferably Power Meters / Energy Meters, Low Voltage products/ Measuring instruments. Of Which 10 years must in manufacturing Quality domain.
• Should possses Management Systems Auditor & SIx sigma green belt/Black belt certification

Location:-

• Bangalore, India.

Company Overview:-

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalysed by accelerated digitisation in a more electric world. Electricity is the most efficient and best vector for decarbonisation; combined with a circular economy approach, we will achieve a climate-positive impact as part of the United Nations Sustainable Development Goals.