Schneider Electric Recruitments Solar Technical Support Representative Job in Bangalore, India

Schneider Electric

Bangalore, India

This position is created to Support Utility Scale Solar Services in India , to support existing Solar customers and generate service revenue from existing installed base. We are looking for the Candidates who have experience in servicing and Troubleshooting Solar Central inverters of Multi Brand which are in Market, and who has strong knowledge in Solar Industry and hands on experience Service and repairs of Solar Cental Inverters from 500 KW to 3 MW of Power capacity.

Providing Commissioning and Service support for Solar Inverters .
Providing Technical support and troubleshooting support for Central Inverters.
Generate Service revenue and getting more AMCs and Develop Spares business for Solar Inverters
Develop Spares business for Schneider Solar products

AREAS OF RESPONSIBILITY

(Describe the nature, scope, level of improvements to new ideas, etc.)

LEVEL

*(Full, Partial, Supportive)

MEASUREMENT

(Quantitative or quality criteria to achieve responsibility)

Customer Complaints Handling Solar:
- Handling customer Solar complaints directly within the specified geography and product line in order to achieve target customer satisfaction level
- Check and maintain minimum level of spare inventory for Solar Products
- Physically execute the job of Solar Inverter Commissioning and Troubleshooting.

Full

Customer Satisfaction Index

No. of Appreciation letter

Spare Inventory Level

Response time

Project Completion Letter

Products replacement and complaints closure
- Analyze and check the cases for replacement of Solar products, arranging & ensuring that all defective products are back to the company to achieve customer satisfaction index target.
- Preparing complaints closure report and communicate to the Service planner team in order to contribute to the continuous process Improvement & customer satisfaction.

Full

Response time

Customer Satisfaction Index

Support to ASC:
- Working closely with the authorized service centers in day to day activities in order to enhance customer satisfaction and response time to handle complaints. Develop Respective ASCs competency in Solar Products.

Supportive

Response time

Qualifications:-
REQUIREMENTS:-

Education:	Engineering in EEE or EE or Instrumentation Technology
Job Related Experience:	3 to 5 years of experience in Service operations for Solar Central Inverters and should have complete knowledge of Solar Industry . Hands on Experience in Power Electronics and Solar Inverters Commissioning & Troubleshooting and Servicing.
Business Understanding:	Basic understanding in Solar Power Plants and Solar Grid Tie Inverters
Others (e.g. language skills, technical skills):	Knowledge of respective products portfolio, Customer focused Result / deadline oriented, strong communication skills, must be technically very sound in Power Electronics, AC Drives , Solar 3 Phase Inverters knowledge.

Location:-

Bangalore, India.

Company Overview:-

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalysed by accelerated digitisation in a more electric world. Electricity is the most efficient and best vector for decarbonisation; combined with a circular economy approach, we will achieve a climate-positive impact as part of the United Nations Sustainable Development Goals.

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