Senior / Technical Analyst – Global Plantline support

Responsibilities:-

• Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
• Passionate to support customers 24×7 as per shift roaster, it includes night shift.
• Daily tracking and follow-up with customer, short training to customer during remote support on new features.
• Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
• Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
• Visiting customer sites to carryout Preventive maintenance, Emergency visit, short commissioning support with short notice.
• Availability to travel in India and abroad approximate 40 to 50% per annum.

Qualification And Experience:-

Education:-

• Bachelor / Diploma engineering in Electrical / Electronics & Communication / Instrumentation. Training or Certifications in Industrial Automation, OT Security related courses is a plus.

Relevant experience:-

• 6 to 10 years of solid experience in Industrial Automation Control System in any process plants, Cement plant working is plus.
• Hands-on experience in FLSmidth Digital products ECS (Version 7 / 8) and ACESYS standards preferred.
• Experience in solving PLC hardware, Intelligent MCC & software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
• Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
• Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, LAN concepts etc.
• Knowledge about OT Security, ISA / IEC62443 standard, VM Ware virtualization is a plus.
• Experience in configuration and troubleshooting network switches like Siemens, Cisco, Dell.
• Experience in Firewall configuration and troubleshooting, cisco & SonicWALL is a plus.
• Ability to understand issues through email, phone and remote support chat and acknowledge.
• Demonstrated ability to work under pressure in rapidly changing environments.
• Experience in latest Windows operating system to manage the servers, client station.
• Should be a team player with collaborative skills.
• Good written and verbal communication skills

Location:-

• Chennai, India.

Company Overview:-

FLSmidth provides sustainable productivity to the global mining and cement industries. We deliver market-leading engineering, equipment and service solutions that enable our customers to improve performance, drive down costs and reduce environmental impact. Our operations span the globe and we are close to 10,117 employees, present in more than 60 countries. In 2021, FLSmidth generated revenue of DKK 17.6 billion. Mission Zero is our sustainability ambition towards zero emissions in mining and cement by 2030.www.flsmidth.com/MissionZero