Senior Sales Support specialist-Sales Process

Responsibilities:-

You will be working as Sales Support Specialist, Commercial Operations based in Bangalore, India for Electrification Business Area of Smart Power reporting to Regional Sales Support Manager (APAC IN). In this role you will be responsible for Implement and operationalize the Marketing and Sales processes, sales support infrastructure and sales training in the dedicated area. Operation and maintenance of the tools specific to sales process applying operational excellence methodologies and providing solutions and services to local organizations in APAC IN Region, in the Lead Business multi-countries or local LSOs of the domain for Electrification Business Area.

Sales Processes:-

• Supports at the dedicated area, proper implementation, and communication of the sales processes, e.g., Lead to opportunities to quotations conversion process, demand side forecasting process.
• Proactively monitors and strives to maintain high level of quality, accuracy, and process consistency as per commercial and sales policy guidelines..

Sales Tools:-

• Supports the implementation, operation and maintenance of tools (Quotation and Connected tools) enabling availability of latest and updated technologies to local sales units.
• Supporting marketing and sales team, commercial operations and controlling team members, for queries and supports related to their daily usage of tools. Ensuring timely closing of all support requests by working closely with various stakeholders involved.

Communication:-

• Ensures a proper and proactive communication and updates on issues and solutions related to tools’ development and new functionalities.

Training:-

• Create and deploy training sessions for marketing, sales and operations team members on the best usage of tools, aiming to increase sales outcomes and transparency.

Qualifications and Experience:-

• Bachelor’s degree in relevant field.
• Strong Understanding of Commercial Operations process preferred: Opportunity – Order – Cash.
• Possess Hands on experience in Quotation tool implementation projects, working knowledge on Salesforce, Conga, Mulesoft, SAP SD and MM as user, testing, GoLive activities.
• Minimum 5 years working Experience in Sales and related commercial process, operation and maintenance of tools.
• Basic skills on full Cost Model, Data analysis, advanced excel, word and power point skills.
• Ability to work across different cultures and timing to suit APAC IN region working hours (6AM to 3PM IST).

Location:-

• Bangalore, India.

Company Overview:-

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.