Senior Field Service Engineer-Mechanical

Join us as Senior Field Service Engineer based in Gandhidham to advance and learn alongside accomplished subject matter experts in the domain!!.Be a part of our team that works to improve the whole customer experience. To be truly successful we have to look beyond just selling products and solutions. Customers want us to be a partner that works closely with them. Join our Service Team and contribute to making Service a key differentiator.

Responsibilities:-

• Executing and providing technical support to customer: commissioning, installation, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
• Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely.
• Undertake field service jobs both locally and within the other locations.
• Communicate product related changes and technical upgrade to customer.
• Train customers on product and operation of equipment.
• Make technical report along with observations & recommendation at site & get it signed by the customer.
• Follow up on actions and promises made to customers.
• Report unsafe practices, incidents, and work for continuous improvement.
• Capture Installed Base on site and communicate sales opportunities to sales organization.
• Proactive service advice.
• Update technical knowledge about product and application on regular basis.
•  Effective utilization of Alfa Laval soft tools and reporting systems.
• Explore Business Development and opportunities of new services.
• Identifying upgrade opportunities at Customer sites communicate to sales team.
• Supervise and oversee service jobs within your scope of expertise

Requirements:-

• As a Senior Field Service Engineer, you will execute increased scope from 360º service portfolio (Start up, maintenance, support) for basic as well as complex product at customer sites. Also share market intelligence and customer insight. You will Communicate reports and actions to be taken to resolve customers’ issue .You would be required to troubleshoot customers’ problems related to supplied products at site.
• Your strong business acumen and strategic approach will guide the organisation to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

Qualifications And Experience:-

• B.E. / Diploma Mechanical or Instrumentation or Electrical Minimum 4 to 6 years relevant Experience will have first preference
• Knowledge of rotating equipment’s / Heat Transfer / fluid equipment.
• Knowledge of good mechanical maintenance practices.
• Knowledge about various type of mechanical measuring instruments.
• Working experiences on sensors, transmitters, flow meters.
• Hands on experience on Field Instruments.
• Excellent Command of operating in VFD drives.
• Basic knowledge in PID Controllers. Thorough knowledge and experience on Control Panels drawings, commissioning & Troubleshooting.
•  Knowledge on different types of PLCs, their communication protocols, Remote communication process.
• Working experience on different types of Motors and starters.
• Having Service Background and local residence will be added advantage for us.
• Good communication skills.

Location:-

• Vadodara, Gujarat.

Company Overview:-

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers’ processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .