Senior Analyst – Customer Success Insights (HVAC/BMS)

The candidate will work with leading-edge technologies & IoT platform in OpenBlue – Customer Success Insights team. Primary contribution is to provide insights via regular reports to Johnson Controls OpenBlue customers using its digital products This role will be handling data-preprocessing, data analysis, and recommending actions to ensure effective performance of the HVAC equipment and buildings as-a-whole

Responsibilities:-

• Gather all inputs of facility operations from internal team and / or customer contacts.
• Analyze remote operational data, widgets, graphs, visuals to identify issues, problems in HVAC equipment (Chillers, boilers, pumps, CTs, AHU, VAVs etc.) and derive recommendations.
• Analyze building operations from customer’s portfolio onboarded on OpenBlue platform. Able to co-relate multiple parameters and arrive at logical conclusions & recommendations.
• Engage with HVAC and Controls SME for deep understanding of customer facility operations and translate into applicable ECMs.
• Capture & report building performance related KPIs Collect and analyze daily energy & other operational profiles and build expert level insights for customer adoption.
• Prepare high impact insights reports at required periodicity Keep abreast of changing standards and advancements in core domain Apply problem solving skills, critical thinking an analysis during troubleshooting by application of correct knowledgebase articles.

Qualification And Experience:-

• B.E/B.Tech.
• 5-7 years’ experience in the field of BMS, HVAC. Working knowledge of BI tools Power BI, Tableau, etc. (Preferred) Working knowledge of Python & SQL. (Preferred)
• Technical acumen for HVAC systems such as Chilled Water System, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
• Hands-on experience of Building Management System (BMS) – field devices/ sensors, DDC & supervisory controllers, software, internet gateways & databases.
• Working knowledge of communication protocol like BACnet, MODBUS, OPC, MQTT etc. Good understanding of Psychrometry and p-H charts Familiarity with BIM and different LOD.

Good problem-solving, interpersonal skills coupled with effective verbal and written communication skills Good data handling & analytical skills Good proficiency in MS Office Suite (Excel, Outlook, Word, PPT, O365 etc.) Basic understanding of IT & OT, cloud-based analytics solutions, Databricks, Snowflake, Apache Spark, Apache Airflow, NiFi, etc. (Preferred)

• Knowledge of cloud fundamentals – IaaS, PaaS, SaaS and its components
• Knowledge of analytical tools – Power BI, Python (Pandas & Numpy) and SQL
• Basic understanding of API/GraphQL and postman tool
• Knowledge of firewall and networking (prefered or added advantage)
• Knowledge of linux and putty (prefered)
• Data analysis using various tools and visualization.

Location:-

• Pune, Maharashtra.

Company Overview:-

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.