Sales Support Specialist – Customer Support

Responsibilities:-

In this role, you will have the responsibility to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction

You will be mainly accountable for:

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts. Ensures a positive customer experience throughout the entire process.
• Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting additional relevant information.

Qualifications and Experience:-

• Full-time Engineering Graduate with 4 to 6 years of relevant experience.
• Good Order Handling and RFQ management skills.
• Knowledge of SAP PS, SD and MM modules is an added advantage.
• Advanced MS Excel and power point presentation.
• Good written and oral communication skills.

Location:-

• Bangalore, India.

Company Overview:-

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.