Sales Support Engineer

• A Sales Support Engineer plays an important  role in a company as they are responsible for ensuring that customer requests are met with the highest level of technical accuracy and precision.
• They work closely with the sales team and customers to understand project specifications, analyze CAD files, and design preliminary hot runner systems using 3D modeling software and AutoCAD.
• Additionally, they provide critical support to the CAE team to optimize hot runner system designs and diagnose and resolve system issues for service engineers.
• A Sales Support Engineer’s ability to effectively communicate with customers and internal teams,
• attention to detail, and problem-solving skills make them a key technical person in the company.
• They are responsible for managing possible interventions at customers’ premises and ensuring that all technical specifications are consistent with economic offers made to customers.
• Their work has a significant impact on the company’s success, as they play a vital role in meeting customer needs and ensuring that the company remains competitive in the marketplace.
• Overall, a Sales Support Engineer’s responsibilities and technical expertise make them a valuable
• asset to any company that designs and manufactures hot runner systems.
• Their contributions ensure that the company maintains its reputation for delivering high-quality products and customer service.

Responsibilities:

• Preliminary hot runner systems design using 3D modeling software and AutoCAD.
• Read, understand, and analyze customers’ requests (CAD file) with identification of critical technical aspects.
• Interact with Sales/Application Engineering to clarify project specifications.
• Ensure completeness of customers specifications by interacting with Sales/Application engineering if required.
• Conduct CAE simulation studies to optimize hot runner system design. interpreting Mold Flow
  analysis results including pressure, injection times, opening sequences, and flow rates for each nozzle.
• Verify compliance with HRS standards and evaluate any deviations or process criticalities with the Mold Flow department before finalizing the quote.
• Complete and submit mold flow requests through the technical chart, ensuring the inclusion of minimum required information for analysis.
• Transmit information to the design department via the planning department and Sales Assistant. Verify the designer’s accurate interpretation of the conveyed information.
• Provide support to service engineers in diagnosing and resolving hot runner system issues.
• Check the suitability between economic offer made by salesman and technical characteristics of the system.
• Ensure correct offer formulation with respect to technical characteristics of system configuration and related notes to sales /customer.
• Collaborate with cross-functional teams to ensure hot runner system designs meet customer and company requirements.
• Sales Support Engineer should have the ability to work well under pressure and meet tight deadlines, as they are often responsible for managing multiple projects simultaneously.
• Manage possible interventions at customers’ premises, ensuring the availability of internal.resources and customers’ availability.
• In cases of high workload, they may be required to provide additional support outside of standard working hours.
• Stay up to date with industry trends and advancements in hot runner system design and technology.
• When issues arise or in certain unique situations, it might be necessary to visit the customer’s premises for a hot runner system trial in order to solve problems, monitor system performance, determine whether the design is in line with practical outcomes, gather data to determine whether any special considerations were made in the design and whether anything needs to be improved in order to further our understanding and improve the configuration of the system.

Qualifications:-

• Post Diploma / Diploma in plastic mold technology or related field.

Experience:-

• 3-4 years of experience in hot runner design, mold maintenance, or related field.

Knowledge:-•    

• Basic knowledge of injection mold design, technical drawings, and plastic processing.
• Experience with 3D modeling tools like SolidWorks and AutoCAD.

Personal Profile:-

• Strong communication and problem-solving skills.
• Willingness to travel when needed.
• Team player with a customer-focused approach.

Location:-

• Pune, Maharashtra.

Company Overview:-

Oerlikon (SIX: OERL) is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing. The Group’s solutions and comprehensive services, together with its advanced materials, improve and maximize performance, function, design and sustainability of its customer’s products and manufacturing processes in key industries. Pioneering technology for decades, everything Oerlikon invents and does is guided by its passion to support customer’s goals and foster a sustainable world. Headquartered in Pfäffikon, Switzerland, the Group operates its business in two Divisions – Surface Solutions and Polymer Processing. It has a global footprint of more than 10 600 employees at 179 locations in 37 countries and generated sales of CHF 2.3 billion in 2020.