Repair Center Manager

Cepheid Customer Care India is looking for Repair Center Manager to lead a team in allocating workload and managing the day to day operations in the repair center. This role will also work with other support function leads like Technical Support Center, Service coordination, Customer Care Operations and Field service teams to provide a backbone to support activities in region. This individual will be responsible to drive projects and optimize the process, productivity within Repair center to increase efficiency and meet the demands of Installed base in country. In this critical role, you will have the opportunity to lay the roadmap for building on the capacity, including system enhancements, and continuous process improvements.

Responsibilities:-

• Planning and monitoring work within the repair center using available tools and innovative approach to meet regional demand
• Ensure full optimized utilization of manpower and resources to achieve planned productivity, quality targets
• Lead the RC operations fully and mentor the team to drive results , improve efficiency and focus on building team and knowledge enriching sessions.
• Liaise with internal and external stakeholders / vendors for procurement as needed to ensure smooth functioning of repair center facility.
• Evaluate performance of RC engineers and ensure proper training needs are assessed for existing associates and actual training for the newly recruited associates.
• Developing Key performance metrics for team and establishing processes to monitor and achieve those metrics.
• Create Manual or Automated reports for Leaders and cross departmental dependency.
• Providing effective feedback and guidance to the team members
• Ensuring good & safe working practices in repair center with compliance to the Company’s policies and local authorities and laws.
• Establish high quality and efficiency within the repair center team and Lead the team .
• Work closely with cross functional teams within India and on WW basis
• Insist on high standards by driving employees to clear performance objectives in support of an excellent customer experience.
• Constantly work to build the best team, through use of all available Company tools and effective resourcing of talent
• Follow the compliance & regulatory guidelines strictly
• Be an advocate of CEPHEID & DANHER core values with key stakeholders in the region

Training Responsibilities:-

• Complete all assigned and required training satisfactorily and on time.

Qualifications And Experiences:-

• B. Tech /M. Tech + MBA in Biomedical, Electronics or Biotechnology is desirable
• 8+ years’ experience in technical service/ repair center management role with direct team leading experience of at least 3 years
• Knowledge of instrumentation and working within research / clinical environments

Knowledge and skills:-

• Excellent communication skills and technical presentation skills for group and one-on-one presentations
• Advanced MS skills , IT skills with role based requirements
• Have the experience of Managing and Leading a team
• Knowledge of CRM based software’s like salesforce and SAP ERP is must
• Have experience in P/L management, cost analysis, analytics, business productivity and customer support.

Physical requirements/abilities:-

• Must be able to lift 16Kg.

Other:-

• Travel: Only in case of urgencies
• Flexible to work in shifts as and when required

Location:-

• Gurugram, India.

Company Overview:-

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, colour, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.