QA Sr. Engineer

Knowledge / Responsibilities:-

• Automation Testing experience: writing test script, review peer’s test script, execute and update
• Familiar with Agile process. SAFe agile experience and training is much preferred
• Familiar with cloud-based development and DevOps
• Requirement Analysis and designing detailed test cases and procedures from requirement specifications.
• Test new applications and repeat testing for existing products.
• Ensure all product releases meet or exceed defined quality goals.
• Work with business analysts, development teams, and internal groups to ensure customer requirements are being met.
• Document test cases and defects as needed.
• Work in a virtual team environment and follow procedures to maintain team’s high standard for functional and usability testing.
• Perform execution of test plan, continually analyzing test efforts for completeness.
• Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques.
• Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills.
• Develop functional expertise on multiple systems supported by the QA and Support group.
• Thoroughly test applications prior to release or upgrades.  Regression test live applications.
• Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
• Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined.
• Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found.
• Handle several priorities and manage knowledge of multiple applications and their features.
• Understand bug severity and be able to prioritize and escalate issues.
• Work independently with engineering and product management as required following up on any issues identified.
• Run manual regression test plans to identify bugs and defects.
• Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system.
• Gather and forward customer feedback and suggestions for application improvement.

Education / Training:-

• Bachelor degree in Computer Science, MIS or related field.

Experience range – 5-7 years:-

• Minimum 5+ years of experience in testing.
• Prior technical support experience required
• Prior customer service experience preferred
• Strong Problem Solving, analysis and testing skills
• Experience with Microsoft technologies
• Ticket tracking software experience
• Excellent communication, organization, and interpersonal skills
• An understanding of the software development cycle and testing of web-based applications
• Able to work under pressure and time constraints
• Associates degree in computer or business related field plus a minimum of three years telephone support or combination thereof
• Iterative Development and Release Management process experience in an Agile Scrum environment is a plus
• Basic development and SQL experience is a plus
• Mobile testing experience is a plus
• Automation testing experience is a plus

Location:-

• Pune, Maharashtra.

Company Overview:-

Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centres, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for the “never been done before.”