Project/ Sr Project Engineer – Project Online

As an MS Project Online First Line Support Engineer, you will play a critical role in ensuring our clients receive the best support for their Microsoft Project Online environment. Your primary responsibility will be to assist end-users, resolve technical issues, and provide guidance on using MS Project Online effectively. You will work closely with clients to ensure their project management needs are met and their systems are operating smoothly.

Key Responsibilities:-

• First Line Support: Provide first-level technical support to end-users of Microsoft Project Online via phone, email, or chat.
• Troubleshooting: Diagnose and resolve issues related to MS Project Online functionality, configurations, and integration with other tools.
• User Assistance: Assist users in understanding and maximizing the capabilities of MS Project Online, offering guidance and best practices.
• Incident Management: Log and track support requests, ensuring timely resolution and maintaining detailed records of support interactions.
• Documentation: Create and maintain user guides, FAQs, and knowledge base articles to help users find solutions independently.
• Software Updates: Stay up-to-date with Microsoft Project Online updates and patches, applying them as necessary to maintain system security and functionality.
• Collaboration: Work closely with second and third-line support teams to escalate complex issues and contribute to the development of long-term solutions.
• Training: Develop and deliver training sessions for end-users to enhance their proficiency with MS Project Online.
• Continuous Improvement: Identify opportunities to optimize processes, improve support services, and enhance user experience

Qualification And Experience:-

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong knowledge of Microsoft Project Online and its functionalities.
• Excellent problem-solving and communication skills.
• Customer-focused with a strong commitment to delivering top-tier support.
• Ability to work independently and as part of a team.
• Prior experience in a support or helpdesk role is a plus.
• Microsoft Project certification is a plus.

Software skill requirement:
Must be proficient in

• MS Office tools
• MS projects

Personality requirements:-

• Be able to adapt in a new environment
• Strong interpersonal communication
• Willingness to travel within the region and internationally.
• This position is a key interface between customer and company, we are looking for a person with strong personality who can be an active driver

Location:-

• Pune, Maharashtra.

Company Overview:-

Established in 1960, We provide our customers with the solutions they need to enhance productivity and achieve their manufacturing goals. At Atlas Copco India, we deliver value and innovate with the future in mind. Our passionate people, expertise and service bring sustainable value to industries everywhere. We are a part of the Atlas Copco Group, with extensive local presence, and our innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems help our customers achieve maximum efficiency and produstivity. Our nationwide service personnel are always close at hand to provide repairs, service and spare parts locally. With state-of-the-art manufacturing facilities today at Pune and Chakan, the company has a global engineering competency centers for compressors at Pune.