Product Support Operations Rep

The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Bangalore PSN office  and will have geographic coverage across India , Sri Lanka, Nepal and Bhutan.

Responsibilities:-

• Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
• Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Skills:-

• Demonstrated technical and non-technical aptitudes
• Project / Change Management skills
• Analytical skills to interpret and understand data
• Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
• Ability to steer change, identify problems and develop solutions

Other Desired Experience:-

• Experience in construction and infrastructure related fields / automotive would be an advantage
• Experience in product support, process improvement and customer experience
• A Bachelor’s degree in Engineering or related field.

Location:-

• Bangalore, India.

Company Overview:-

Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent.
With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.