Operations Manager

As Manager – Operations Doka India you are managing the company operations as well as coordinating and supervising country logistics. You will be reporting directly to the Head of Finance & Controlling. In your role as Manager Operations, you will ensure a smooth operation and continuous productivity improvement within your area of responsibility. Your self-reflective personality & intercultural awareness will contribute to effective development of your employees in all areas.

Your responsibilities include but are not limited to: 

Contract Management:-

• To prepare all contractual documents (letters, endorsements etc.) for select major projects
• To provide commercial and pragmatic approach to interlocutors (General Management, Project Management, Finance, and Legal) to draft contracts that best defend the interests of Doka.
• To review and give feedback on the Contract / Purchase Order terms and condition received from customer, so that it reflects the best interest of Doka.
• Review and give feedback on Rental and Buyback agreement to Sales Team so that it is in line with DOKA terms and conditions.
• To ensure that contractual requirements (such as supply limit, time extensions, work variation order) are being complied by Customer as per Contractual agreement.
• To anticipate events and conduct analysis of contractual risk.
• To train sales and operations on the contractual agreement especially for complex and large projects.

Project Coordination:-

• To ensure that obligations towards the customers / partners are respected and complied.
• To organize documentation of each infrastructure project to ensure traceability of all correspondences.
• Coordinate with Cross Functional Team to fulfill the requirement as per contractual agreement.

CMO:-

• To ensure a timely supply of material to customers as per the requirements and contractual obligations.
• To be responsible for smooth order delivery to the customer by leading the commercial team and ensuring all contractual obligations relating to material supply are adhered.
• Ensure Material Planning File, Contractual documents are prepared and saved for each Project.
• Comply with requirement of DOKA standard Processes of CMO.
• Timely and accurate billing of all Rental and Sales business are happening as per contractual terms and condition.
• Ensure advance communication to Yard Team for material preparation is done on time.
• Monitor the actual projected revenue per month based on order in hand and material availability.
• Ensure that necessary approval are taken for Credit Note, Free of Cost material supply.

Customer Complaint & Claim Management:-

• To handle any claims, of an adverse nature or otherwise, that might arise from the customer.
• Assess and determine the validity of Customer Claims for processing internally or denial communication to Customer.
• Record and address Customer Complaint / Claim with corrective action to resolve the same.
• Timely feedback to customer and internal stakeholder on each complaint / Claim.
• Coordinate with responsible Internal Stake holders to resolve customer complaints or Customer Claims.
• Conduct the Root Cause Analysis of each Complaint / Claim for Necessary Permanent Corrective Action.

Demand Planning:-

• Ensure availability of materials on time & in full as per the customer orders.
• Conduct S&OP meetings with Sales to understand the future requirements and forecast from the sales team.
• Support Demand Planner for Material Planning as per Project Forecast.
• Coordinate with Regional Planner, DC’s and Other Country to expedite the shipment or Logistical issues
• Monitor and optimize stock levels for all Doka items to ensure availability at lowest possible costs and inventory level as per Budget.
• Ensure Orders are released and approved on timely manner as per authority levels.
• Release Non Moving material within Region after analysis and discussion with internal stakeholder.
• Coordinate with Engineering for alternate material in case of Shortage / Long Lead Time / Material available in Stock.

Procurement:-

• Development of supply management plans that effectively address all aspects of supply management (including staffing, systems, sourcing strategy, and cost savings strategies).
• Development of applicable inquiry and award documents for projects, based on the scope of work and requirements.
• Process optimization.
• Fulfilment of supply requirements during project performance.
• Assure adequate protection of the company against potential supplier claims.
• Problem identification, status reporting and corrective action.

Quality Assurance:-

• Be responsible for quality assurance processes of incoming goods into the yard and supervise staff members responsible for material inspection from a functional perspective.
• You are responsible for all checking and follow-up on the materials production timelines.
• You ensure the local parts adhere to the global Doka quality & commercial guidelines including QHSE procedures.
• You are responsible for the workflow management on daily basis while meeting tight deadlines.
• You manage customer complaints on the quality of materials and communicate it back to the supplier for improvement.
• Audit of existing suppliers and make decisions about their quality capability.
• You provide recommendation of the quality and pricing of suppliers.

Yard Operations:-

• To ensure that yard operations KPIs and processes are being executed as per Doka standards.

People:-

• To coach, mentor, develop, and manage India operations team
• To plan and optimize cost related to staff, material, and service

Team:-

The role will have the following team Members reporting into it

• Commercial Team: The complete commercial team will be the responsibility of this role with the team directly reporting into the role.
• Demand Planner
• Procurement & Quality Assurance
• Yard team: The entire yard team will report to Yard-Incarge who inturn reports into this role.

The role reports to Head of Finance & Controlling, Doka India.

• Proven management experience in Supply Chain, Logistics and Yard Operations, preferably within MNC
• Construction Industry background would be major benefit
• Degree in Logistics, Operations Management, MBA preferred
• Outstanding leadership skills, intercultural awareness, self-reflective personality
• Proven track record in leading and developing teams
• Strong analytical skills, technical proficiency and effective problem solving skills
• Hands-on mentality and engaging personality

Location:-

• Mumbai, Maharashtra.

Company Overview:-