Lead Software Engineer, ServiceNow

Looking for a mid-senior level ServiceNow technical expert, an individual contributor, who will be responsible for leading a team of ServiceNow experts in area of technical delivery – support, development, and consulting. Role will also contribute to technical support, solution development –
analysis, design, development, and system administration of Wartsila ITSM platform (ServiceNow) by establishing best practices and by using standard tools and processes.

Responsibilities:-

• Act as senior technical expert in area of platform support delivery – technical support, solution design and development, and consulting.
• Act as key counterpart with ServiceNow Platform Architect and ITSM Service Manager for technical consultation.
• Collaborate with the team by following, analysing, planning, implementing the assigned demands and requests.
• Resolve Platform or application-level issues, perform root cause analysis and collaborate with relevant stakeholders to escalate any unsolved issues. Maintain RCA documents.
• Design and implement solutions – analysis, design, implement and test. Create technical specifications and testcases.
• Devise and implement platform specific best practices and improvements.
• Represent technical forums – DevForums, CAB etc. as a lead technical consultant and solution advisor.
• Monitor and maintain optimal system performance. Analyse, propose, and implement solutions for system performance degradation.
• Utilize technology know-how to automate and simplify standard working process.
• Coordinate with business users and other stakeholders
• Develop KMDB & KEDB (technical guide, FAQs, How-tos)

Qualification And Experience:-

• More than 7 years of hands-on experience with ServiceNow technical Platform and its components – business rules, client scripts, UI policies and actions, UI pages and macros, script includes, Catalog items, workflows, web services, reports, etc.
• Experience working on IT Service Management, IT Asset Management, GRC
• Good Knowledge of Flow Designer, Integration Hub, MID Server installation and management, Event management, Orchestration.
• Experience in performing major version upgrades, Cloning related activities.
• Strong hands-on experience on Web Technologies (XML, HTML, JavaScript, Jelly Scripting, Angular JS, JSON, Web Services, etc.)
• Good knowledge of ITIL methodologies, ITSM concepts, RDBMS. Good to have ITIL certification.
• Good knowledge of ServiceNow Best Practices and new features.
• Good knowledge of SDLC processes and best practices – coding, DevOps, testing.

Location:-

• Mumbai, Maharashtra.

Company Overview:-