IT Solutions Specialist – Compute and Storage Services

Responsibilities:-

• Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;
• Servers both Cloud based & Physical hardware
• Virtualization technologies (Hyper-V, VMWare)
• Azure storage
• Enterprise Storage Management (Netapp)
• Cloud integrated storage (including Talon)
• Backup technologies including Commvault and ASR
• DFS
• Server Operating systems
• Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.
• Management of all relevant documentation including Global and local network diagrams, technical documentation, high-level and low-level solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.
• Provides technical expertise to support the correct application of operational procedures
• Continuous Service Improvement – Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.
• Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.
• Assists with the configuration management and auditing of all infrastructure Services.
• Produce detailed documentation and conduct knowledge transition to other teams as required
• Acts as SME as part of project team for IT project delivery.
• Provides solution and architecture solution designs.
• Accountabilities:
• Perform effective Incident, problem and change management functions with regards to assigned services
• Performs day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented
• Escalation into suppliers as and when required
• Maintains and manages full lifecycle for compute and storage components both physical and cloud
• Performs auditing of Infrastructure both physical & cloud
• Delivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshes
• Ensure that effective system performance/capacity monitoring for all compute and storage services
• Participate in/host post implementation/major incident reviews
• Key Performance Indicators
• Infrastructure availability and mean time between failures
• Response times to issues/mean time to repair
• Service continuity test success
• Policies, procedures and other related documentation are up to date for team’s services
• Continual service improvements
• Provides accurate and punctual regular and periodic reports, as required
• No significant security breaches and audits report have appropriate security measures
• Project deliverables
• SLA achievement for incident, request, problem and change

Essential:-

• In-depth understanding of Windows Server 2012/2016/2019 and clustering with Hyper-V
• Firm understanding of Microsoft storage principles, clustering and technologies including NTFS, SMB, Storage Pools, Tiered Storage, iSCSI, MPIO, Dedupe, Stretch and Geo-Clustering, Windows Containers, HA
• Dell PowerEdge Server Infrastructure or similar vendor
• Dell / EMC SC Series Storage or similar vendor
• Solid understanding of NAS, SAN and other storage technologies
• Patching & Vulnerability Management (WSUS)
• PowerShell Scripting
• Good understanding of Active Directory, DNS, WINS, DFS, GPO
• Firm understanding of network technologies, IP v4 / Subnetting
• Excellent understanding of Intel and AMD chipset roadmaps and server infrastructure
• Solid current working knowledge of IaaS & Storage services within Azure including Blob, Disk and Table storage.
• Solid understanding of backup technologies and approaches
• Azure ASR and Backup and synchronisation of data between on premise and cloud solutions
• Experience analysing, troubleshooting, and providing solutions for technical issues
• Demonstrable experience of building strong and productive relationships with key business customers
• Able to communicate up and down the management chain, providing the appropriate message to the audience
• Supporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team

Desirable:-

• Educated to degree level in a related technology or engineering field, or relevant industry experience
• Azure Based Certification
• Other relevant professional IT Certifications
• Experience of working in a global organization

Personal Attributes:-

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

Location:-

• Bangalore, India.

Company Overview:-

Mott MacDonald is a global engineering, management and development consultancy focused on guiding our clients through many of the planet’s most intricate challenges. Our network of experts, active in 150 countries, finds opportunities in complexity, turning obstacles into elegant, sustainable solutions. By looking at problems from a fresh angle, we aim to add value at every stage, for our clients – you – and the lives you touch every day. Improvement is at the heart of what we offer: better economic development, better social and environmental outcomes, better businesses, and a better return on your investment.