Grid Edge Solutions Service Expert

Responsibilities:-

• Provide customer 24/7 service support,
• Preparing weekly and monthly Asset management review report for the entire portfolio to management.
• Ensure Proper to company service guidelines Warranty claims and track it
• remote access our customer’s systems
• troubleshoot and Level 1 & 2 support for all project product related issues assist L3 as needed
• responsible to collect all the necessary data (logs, screenshots, data) and share with the upper level support line
• making sure the system is running and the data is being captured and reports are being generated for our customers.
• Coordinates with Global Service management and Global Product Management to define activities, guidelines, and roll out plan of service products and templates.
• Supports business of service-related databases and extraction of data services such as aggregated value.
• Maintains compliance with health, safety and environmental regulations while monitoring and reporting progress and results. Assesses risks and safety hazards and implements plans to ensure people and equipment safety.
• Potentially guides, motivates and trains other team members and local Service specialists.
• Trains users in the effective utilization of tools and knowledge of the installed base database and proactively resolves issues and proactively facilitates the update process.
• Monitors and reports of KPIs related to SLAs on a global level.
• Reports status / progress of implementation and share lessons learned to relevant stakeholders.
• Foster pro-activeness, creativeness and sense of urgency among colleagues.

Qualification And Experience:-

• Bachelor’s Degree or Master’s Degree in an engineering discipline or physics with solid background in automation and IT.
• 8 or more years of experience in Service /Operations /customer support roles Experience in Process Improvements processes and/or Project Management.
• Proven track record of working cross-functionally.

Location:-

• Chennai, India.

Company Overview:-

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com Important, please include in your CV the following passage: “I hereby agree for my personal data, included in my job application, to be processed in line with the needs of recruitment, in accordance with the Law on Personal Data Protection of 29th August 1997 (Law Gazette from 2002, No.101, heading 926, as amended).”