GM – Head Technical Support & Enablement

• Lead the Competency development agenda for the whole of Field Services business in line with business priorities.
• Lead the band of L2 Experts supporting field teams in resolving complex customer issues like a crack team.
• Work with the technical community ecosystem, viz., R&D, L3, Product Management, CCC, GSC and LOB teams on offer quality related agenda (I2P).
• Support Root Cause Analysis for significant failures at customer sites.
• Grow the training center for both internal and customer trainings (including creation of revenue generating offers/catalogues)
• Support the Product Sales, Service Sales/BD teams in validating service solutions offered to the customer (including organizing POCs where required)
• Managing Key Account Technical Experts
• Closed engagement with global training academy
• Product Lifecycle/ supportability validation

Qualification And Experience:-

• Bachelor’s Degree in Electronics, Electrical or equivalent
• Minimum 15-18 years’ industry experience
• Experience in Service domain is highly recommended
• Should have strong technical background of various products
• Should have handsome experience and knowledge of applications under various customer segments, e.g. C&SP, MMM, WWW, CPG etc.
• Should have strong customer and partner management experience relationships
• Experience of handling large team and diverse cross functional teams
• Knowledge of Industry Trends and Competition landscape
• Good Presentation skills
• Strategic approach Technical and Professional
• Data and Analytics skills
• Planning and forecasting of resources
• Digital proficiency and drive EcoStruxure
• Great Communicator
• Networking with the people
• Good Reviewer
• Data and Analytics skills
• Innovation at all levels

Location:-

• Bangalore, India.

Company Overview:-

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalysed by accelerated digitisation in a more electric world. Electricity is the most efficient and best vector for decarbonisation; combined with a circular economy approach, we will achieve a climate-positive impact as part of the United Nations Sustainable Development Goals.