Global IT Analyst

• Provide support for desktop operations and local site server systems.
• Upkeep high standard of IT service quality and delivery
• System administration, development, security, and support of all relevant infrastructure.
• Vendor management and IT procurement
• Manage IT inventory and asset lifecycle

Responsibilities:-

• Incident and request management via Service Desk hotline and ticketing system.
• Provide technical guidance to users and management for desktop support and local server systems.
• Level 1 support and troubleshooting on network, application, and shared services
• Level 1 and 2 troubleshooting for computers, peripherals, mobile devices and desktop and in-house application.
• Assist Manager/Supervisor in development of desktop support and local server systems strategy.
• Configuration, installation & deployment of all PC’s and PC related peripherals.
• Configuration, installation, deployment & support of desktop management suite.
• Server/network/computer hardware and software installation and maintenance.
• Perform maintenance and troubleshooting of all relevant hardware and software.
• Perform system analysis and utilization reports as required.
• Perform daily backup procedures as defined by technical leads.
• Implementation and support of network operating systems and services.
• IT product/vendor sourcing and procurement.
• IT asset inventory and audit.
• Provide user and administrative support for desktop and local server systems.
• Participate in projects or teams and directed by the Manager/Supervisor.
• Develop documentation for IT systems, procedure, and user guide.
• Develop and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
• Develop & maintain appropriate disaster recovery procedures.
• Develop a working knowledge of department specific applications.
• Keep abreast of technical aspects of PC-LAN computing environment.
• Identify opportunities and recommend solutions for improving service, efficiency, and effectiveness.

Qualifications:-

• Diploma / Degree in Information Technology or relevant qualifications with 2 – 5 years relevant working experience
• 3 years previous IT Service Desk and/or Call Centre experience
• 3 years’ experience of desktop support.
• 3 years’ experience of network applications / operating systems / hardware.
• 3 years’ experience implementing and maintaining Windows 2008/2012 based application servers.
• Good English oral and written communication skills
• Added advantage with ITIL, MCP, MCSA, CCNA and Network+ certification(s)
• Added advantage with experience in regulated industry (e.g., FDA, ISO, Automotive, or Aerospace)

Position Competencies:-

• Good working attitude and aptitude to learn new skills and technologies
• Service oriented and committed to provide good service quality
• Good communication skills and ability to interact with all levels of personnel
• Ability to work under pressure and performance driven
• Good written and verbal communication skill in both Chinese and English languages
• Excellent knowledge of PC hardware and associated peripherals.
• Excellent knowledge of network hardware and management tools.
• Excellent knowledge of network operating systems and applications.
• Excellent knowledge of Microsoft O/S, Server and Desktop
• Ability to use technical documentation and diagnostic tools to solve hardware and software problems.
• Good team player
• Basic User & Security Group Active Directory administration

Location:-

• Karnataka, India.

Company Overview:-

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, colour, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.