Field Support Engineer

Role Requirements:-

• Strives for quality and optimal customer service
• Communicates effectively with team and customer.
• Maintains a positive mindset when working in high stress & achieve customer satisfaction
• Embracing Rockwell culture of inclusion/diversity/engagement
• Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.
• Demonstrates effective time management by engaging customer requests and gathering the necessary tools for successful engagements
• Demonstrate technical acumen, identifies competency gaps & develops improvement plans
• Innovative in solution development
• Demonstrates effective communication, active Listening & collaboration
• Understands the business impact on Rockwell that this position’s timely and quality reaction to urgent customer requests has
• Willing to work non-standards hours/workdays to meet critical project activities
• Travels as required to cover assigned Region/Sub-region
• Follows safety procedures and guidelines to protect themselves and others
• Delivers on commitments consistently

Education & Experience:-

• Bachelor Degree on Engineering or Science
• 4+ years of experience in Industrial Automation Projects / Services / Maintenance

Technical:-

• Expertise on Rockwell Automation PLC, Drives, Motion & Software Products
• Experience on Installation & Commissioning of Automation, Drives & Software products
• Knowledge on industrial networks like EtherNet, ControlNet, Modbus, Field Bus technology
• Knowledge on Troubleshooting Automation, Drives & Software products
• Knowledge on Industry Operations & Maintenance

Location:-

• Chennai, India.

Company Overview:-

Rockwell Automation, the world’s largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable.  Our flagship Allen-Bradley® and Rockwell Software® product brands are recognized throughout the world for innovation and excellence.  When you choose Rockwell Automation, you join a team of talented employees who have helped us establish our leadership position in the automation industry over the past century.  You join a diverse, inclusive, and global community with a passion for innovation.  You join a place where you can partner with great minds and inspiring people.  And you join a corporation backed by the financial strength that drives growth and career opportunities.  As much as we focus on our customers, we know our employees are key to our success and future.  Helping you develop a rewarding career is a top priority, because when you succeed, we succeed.