Field Services – Engineer M&D

All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products of the Monitoring and Diagnostics (M&D) Product Family of GE Vernova. It includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution and execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities:-

• After a full product training, as an M&D (Monitoring and Diagnostics) Field Service Engineer, you will install, maintain, and perform services on transformer monitoring equipment: https://www.gegridsolutions.com/md.htm
• Provide both external and internal timely, accurate, and professional reports.
• Ensure on-site repair and modification work is carried out in compliance with GE Vernova standards.
• Be a primary technical resource for on-site work and take the lead in resolving engineering and product issues.
• Ensure efficiency & quality of installation and repairs.
• Be autonomous to make decisions within a defined framework. Resolve issues in situations that require good technical knowledge and judgment within established procedures. Consult more senior team members for issues outside of defined instructions/parameters.
• Liaise and communicate effectively with the Services Leader, Product Management, Service Team, Customers, Channels, OEMs, and Sales Team to provide superior customer support.
• Ensure personal compliance with applicable regulations and encourage good employee safety practices.
• Provide technical direction to skilled staff and channels performing work on customer sites to assure the executed work reflects the technical requirements and quality standards of the sold product.
• Communicate effectively schedule details, manpower requirements, quality issues, and tools/equipment requirements.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

Required Qualifications:-

• This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).
• Min 3 to 5 years of experience in similar field.
• R-English, W-English & S-Hindi / Fluent English skills, both verbal and written are required. Know to any other languages will be added advantages.
• Self-motivated with positive mindset and strong influencing skills.
• Flexibility, ready to travel.
• Ability to work effectively with minimum supervision.
• Good interpersonal and communication skills.
• Team player.

Desired characteristics:-

• Experience with Kelman DGA equipment: Installation, Repair and general service experience within the M&D Kelman product line is an advantage.
• Strong communication skills. Ability to document, plan, market, and execute programs.
• Experience with installation and maintenance programs for Power Transformer monitoring equipment.
• Prior Field Service work experience.

Location:-

• Tamil Nadu, India.

Company Overview:-

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company’s dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE’s people are diverse and dedicated, operating with the highest level of integrity and focus to fulfil GE’s mission and deliver for its customers. www.ge.com