Engineering Solution – AMS Lead

• Lead and manage the support activities with a team of BOBST internals and partners.
• Understand customer’s business and make sure the support is customer service focused.
• Ensure and measure user satisfaction.
• Ensure timely delivery and excellent quality of the deliverables.
• Create and implement best-practices, standards, documentation within the team. Maximize and systematize the use of the knowledge base.
• Ensures wider support coverage by spreading the knowledge in the teams.
• Ensure the smooth communication and collaboration with other support entities (BOBST teams and partners).
• Lead continuous improvement workshops in collaboration with partners.
• Accountable for the incident management, problem management, and quality management processes efficiency.
• Work with vendors and third-party consultants to ensure their deliverables meet quality, BOBST standards and values.
• Recommend the most adequate technologies to support business (i.e. collaboration tools) needs
• Support the homogenization / rollout strategy for the related technology across the Group
• Manage the transition to of related solutions to support team members
• Act as catalyst to implement strategic and tactical change for the business
• Work with end-user groups closely to assist with aligning IT technology with the department’s business goals

Education and Experience:-

• Engineering or computer science Master Degree with at least 10+ years of experience in a similar position.
• ITIL certification is an asset.
• Project Management experience is an asset.

Critical Skills and Personal Attributes:-

• Knowledge and experience of the product development processes is a must-have.
• Hands-on experience with PLM tools (3DExperience), and ERP (SAP) integrations at the enterprise level is an asset.
• Strong capability of communication with peers and a strong ability to organize and prioritize work and handle customer discussions independently.
• Self-initiated and result-oriented person, looking to improve the processes in place.
• Excellent English written and spoken; French language is an asset.
• Willingness to travel within our European and Asian sites.
• Ability to work in teams, global environment, and manage multiple priorities and deliverables concurrently.

Location:-

• Pune, Maharashtra.

Company Overview:-

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.