Engineering Assistant III

The main purpose of this position is to provide technical support to queries associated with ROV, Survey and AGV equipment. It includes Database Management using helpdesk and knowledge base softwares, assisting in troubleshooting using available resources and preparing customized reports for management.

Duties & Responsibilities:-

ESSENTIAL:-

• Resolve queries associated with ROV, Survey and AGV equipment and “real time” troubleshooting using available documentation & resources.
• Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
• Issue License Key’s to customer for data subscriptions using C NAV Software tools maintaining set SLAs.
• Prepare, revise and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
• Prepare a Technical database/ procedures based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets etc with precision.
• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments and Senior management.
• Identify, Evaluate and Interpret trends for detailed analysis of data.

NON-ESSENTIAL:-

• Onsite assistance to the support engineer / supervisor for ROV and AGV International projects etc.
• Undertake continuous improvement training program and specific projects as instructed by management.
• Assist Engineers with all technical support functions.
• Handle escalated queries from Administrators.
• Assist with any other duties as and when required.

Qualification And Experience:-

• B. TECH in ELECTRONICS /ELECTRICAL/COMPUTER Engineering (E)
• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
• Knowledge of MS-Office and computer fundamentals (E)

DESIRED:-

• 0-1-year experience in Support Operations (P)

Knowledge, Skills, Abilities and Other Characteristics:-

• Excellent Verbal & Written Communication Skills in English
• Creative thinking and team work skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback
• Ensures that others involved in a project or effort are kept informed about developments and plans

Location:-

• Chandigarh, India.

Company Overview:-