Engineering Assistant III

The main purpose of this position is to provide technical support to queries associated with ROV and its equipment. It includes Database Management using helpdesk and knowledge base software’s, assisting in troubleshooting using available resources and preparing customized reports for management.

Duties & Responsibilities:

ESSENTIAL

• Resolve queries associated with ROV and its equipment and “real time” troubleshooting using available documentation & resources.
• Prepare, revise and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
• Simulate/Troubleshoot issues reported and assist in Equipment repairs in workshops/plants.
• Verify ROV Spec Sheet data to ensure accuracy; Audit Regulatory certificates of all the Major Components; maintain and audit Asset Tracking and Export Control Data.
• Prepare a Technical database/ procedures based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets etc with precision.
• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments and Senior management.
• Identify, Evaluate and Interpret trends for detailed analysis of data.
• Attend meetings and HLS calls for providing support to onshore and offshore operations.
• Have thorough knowledge of Microsoft Office suite.

NON-ESSENTIAL

• Undertake continuous improvement training program and specific projects as instructed by management.
• Assist Engineers with all technical support functions.
• Handle escalated queries from Administrators.
• Assist with any other duties as and when required.

Safety:

• Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
• Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
• Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other:

• Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
• Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

 Supervisory Responsibilities:

• This position has NO direct supervisory responsibilities.

Reporting Relationship:

• Manager, Robotics Support Centre
• Robotics Support Supervisor will direct day-to-day operations.

Qualifications:

REQUIRED

• B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)
• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
• Knowledge of MS-Office and computer fundamentals (E)

DESIRED

• Knowledge of Photoshop, In design or any other designing software (P)
• 0-1 year experience in Support Operations (P)

Knowledge, Skills, Abilities and Other Characteristics:

• Excellent Verbal & Written Communication Skills in English.
• Creative thinking and team work skills.
• Possessing a proactive, positive, “can-do” attitude.
• Gives and receives constructive feedback.
• Ensures that others involved in a project or effort are kept informed about developments and plans.

Additional Information:

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

• Almost exclusively indoors during the day and occasionally at night
• Occasional exposure to airborne dust in the work place
• Work surface is stable (flat)

Physical Activity/Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.