Engineer – GISOCC IS Infrastructure Valeo Chennai, India Job Posted : Sep 28th, 2023 Job Description Responsibilities:- As a 24×7 team member, you will be responsible to: Global knowledge about Infrastructure activities You should perfectly know infra applications and activities of the team You should understand all the process and logics of Service Requests & Incidents of Infra You should know all Operating Procedure & Documentations of Infra You should understand the interactions between the Infra teams, SCs & ITCs Ensure application Service with Quality & On-time Delivery(SLA) You should analyze Service requests raised by our valeo users and understand the requirement You should push for ticket resolution and ensure support our valeo users within SLA You should prepare and participate to tickets review with infra Team Leads You should monitor the performance and activities in the team and escalate to Service Delivery Manager with relevant report Ensure Standard Operating Procedures are up-to date and used You should contribute to Operating Procedure of L2 activities update and maintenance You should use Operating procedure to execute the service request and highlight any miss in doc You should execute the maintenance activities of Infra team and ensure reporting to relevant stakeholders Coordinate with the Infra Leaders You should report any blocking/major issues which are not under control to your N+1 You should participate to Daily meeting and share your feedback You should provide some metrics on your activities (mainly JIRA, Time Tracking & Efficiency metrics) Skills:- Tickets Handling, Communication, ITIL Networking fundamentals Understanding of WAN & LAN, Wireless Strong knowledge of Cisco LAN concepts and hardware. Strong knowledge of Cisco WLAN concepts and hardwares. Strong Knowledge in RADIUS,TACACS+,802.1x,AAA Strong Knowledge in Cisco ISE (Policy,Profiling,Rules) CCNA Certification Mandatory Aruba wifi knowledge is an added advantage Basic understanding of Voice over IP communication Location:- Chennai, India. Company Overview:- Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you! More information on www.valeo.com Source Apply Now Tags: Engineer - GISOCC IS Infrastructure, job vacancy in Chennai, Job Vacancy in India, Valeo, Valeo Recruitments