Deputy Manager- Primary Technical Support

Key Responsibilities:-

• Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer’s support needs.
• Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
• Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
• Creating and managing knowledgebase based on validated solutions.
• Ready to assist on onsite intervention when solving non- standard or critical issues.

Qualification And Experience:-

• Diploma/Bachelor’s degree in Electrical/Electrical & Electronic/Instrumentation Engineering.
• Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Basis knowledge of MS-office.
• Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
• Excellent communication skills (Oral & Written) and ability to interact with global customers.
• Excellent problem solving and data analytical approach.
• Excellent team player.

Location:-

• Punjab, India.

Company Overview:-

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalysed by accelerated digitisation in a more electric world. Electricity is the most efficient and best vector for decarbonisation; combined with a circular economy approach, we will achieve a climate-positive impact as part of the United Nations Sustainable Development Goals.