Deputy Manager – Module Quality (Customer Support)

Responsibilities:-

• Receives customer’s complaints of solar module or from solar farms by telephone or mail, and provides information requested. Log the complaints post receiving of complete details.
• Analyses the complaints, discuss it with the concern team to resolve using 8D method and finally reply to the marketing dept. with the appropriate report.
• If require visit the customer site along with marketing team for analysis the defect.
• Takes the CAPA from the concern department for the betterment of the practices.
• Assists in warranty management and Replacements as needed.
• Maintains liaison with other departments for complaints completion.
• Audit the corrective and preventive actions taken to control the complaints.
• Prepared Monthly customer complaints PPT & circulate to team for information.

Qualifications and Experience:-