Demand and Orders Manager – Supply Chain

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Responsibilities:-

• Analyzing and troubleshooting planned production scheduling problems; recommending process improvements to optimize the scheduling process.
• Collaborating with cross-functional teams to identify and resolve product-related issues and incorporate customer and business requirements.
• Directing complex production schedules; reviewing workflow of production workers, inventory levels, capacity constraints, machine breakdowns, product quality, etc. to ensure operational excellence.
• Degree Requirement:-
  Degree or equivalent experience desired

Skill Descriptors:-

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

 Level Extensive Experience:- 

• Develops, refines, and communicates tactical plans for own responsibilities.
• Provides the right level of detail as input for strategic plan development.
• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
• Ensures attention to the detail and dependencies of existing departmental-level plans.
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Ensures the planning process is integrated with the overall business plan.

Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.

 Level Extensive Experience:- 

• Helps others learn the tools and techniques for process value analysis.
• Carries out process evaluation, diagnosis, and optimization.
• Demonstrates a thorough understanding of a major process flow, its components and issues.
• Synchronizes the efforts of, and resource requirements for, several teams within a process.
• Makes the business case for new processes, including their cost-benefit ratios.
• Possesses knowledge of tools and techniques for designing and implementing new processes.

Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

 Level Extensive Experience:-

• Designs a standard operating procedure, detailing steps and activities, within a department; develops procedures, processes, and controls to implement and execute policy requirements.
• Optimizes complex SOPs according to changes in organizational procedures.
• Monitors the relationship between SOPs and performance improvement (e.g. quality improvement).
• Evaluates the benefits and drawbacks of industry-specific SOPs.
• Integrates best practices into the design, implementation and evaluation of organizational SOPs.
• Evaluates the causes behind deviations from and modifications to existing SOPs.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:-

• Reviews others’ writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:- 

• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads.

 Level Extensive Experience:-

• Monitors effectiveness of sales and production forecasting systems; adjusts as necessary.
• Advises others in the selection and implementation of demand forecasting and management software.
• Trains others on implementing approaches for creating annual and long-term demand forecasts.
• Integrates input from diverse sources to produce demand forecasts for multiple products or regions.
• Selects appropriate forecasting techniques for each product line and plant.
• Teaches others about the use and impact of historical data in forecasting.

Manufacturing Requirements Planning (MRP): Knowledge of the processes, practices and systems used in manufacturing requirements planning (MRP); ability to optimize planning for manufacturing cycles and ensure capacity and materials availability.

Level Extensive Experience:- 

• Monitors total plant production scheduling vis-a-vis orders.
• Evaluates considerations for synchronizing demand for products with production capabilities.
• Participates in sequencing work to meet targeted delivery dates for multiple and critical orders.
• Participates in setting parameters for reorders, min/max levels, lead days and job days.
• Coordinates capacity and materials planning for net demand within a planning period.
• Adjusts plans based on sales forecasts, custom orders and demand-driven orders.

Production Scheduling and Control: Knowledge of procedures and tools for scheduling and controlling production runs; ability to utilize knowledge of daily manufacturing processes to assure quality deliverables.

Level Extensive Experience:-

• Manages the job cycle to ensure completion of jobs according to agreed-upon schedules.
• Communicates with customers and sales staff on scheduled and unscheduled production work.
• Resolves critical or costly workflow problem areas and recommends improvements.
• Schedules and oversees all production runs for a specific plant or assembly line.
• Produces master schedules for overall plant activities; shows all dependencies and contingencies.
• Oversees production acceptance testing and associated performance measures

The D&O manager along with his team will also ensure the following job requirements for the facility

• Participate in Demand review and understand demand pattern and demand inputs
• Co-ordinate with Supply Team ( Factory, Purchase, SC ) to understand Rough cut capacities, constraints and Lead times
• Formulating Supply plan and conduct Supply plan review meeting with Demand and Supply process partners
• Establishing Lane availability and ensuring the adherence
• Creating Build and Ship plans and ensure to achieve the set goals
• Ensuring Ship plans established and OPD ( Order promise dates) are adhered as per corporate targets
• Ensuring Value streams are loaded with defined build rates and sequence are maintained
• Monitor and mitigate SOL, EOL and RTS plans are achieved.
• Initiate RCCA ( Route cause and corrective actions ) on daily build performance
• Material requirement planning and monitoring ( MRP Planning )
• Customer order processing and effective communications with Dealers / Customers
• Co-ordinate and support aftermarket parts support
• Compliance requirements in the areas of Export control, Customs, Tax and Sox controls on prime products and components
• Establish and adhere SOP ( Standard operating procedure ) on the Demand and order functions
• Monitor and dispose Excess and obsolete parts and initiate RCCA

Soft skill:-

• Analyzing and troubleshooting planned production scheduling problems
• Collaborating with cross-functional teams
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational
• Effective Communications: Understanding of effective communication concepts, tools and techniques
• Problem Solving: Knowledge of approaches, tools, techniques

Location:-

• Tamil Nadu, India.

Company Overview:-

Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent.
With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.