Customer Contact and Planning Engineer – GPP

Responsible for planning (package and block) and coordination / communication between customer centre and Product company for AIH product line. Drive customer satisfaction with transparent communication and on time in full delivery of products out of Dapodi factory, with effective lead in communication with all functions of PC. You will be part of Manufacturing team, Product Company, Dapodi and will report to Manager – Flow Team – GPP.

• A friendly, family-like atmosphere
• New challenges and new things to learn every day
• A culture known for respectful interaction, ethical behavior and integrity
• Continuous Learning
• A friendly, family-like atmosphere
• New challenges and new things to learn every day
• A culture known for respectful interaction, ethical behavior and integrity
• Continuous Learning

Main Responsibilities:-

• Contribute to reach targets of Delivery efficiency (FPD-RD) while reducing the capital cost (Low inventory, High rotation, shortest Lead-time), by implementing a world class interaction in terms of Forecast with CC and co ordination with internal stakeholders
• Single point contact for Customer Center interaction
• Lead monthly level meetings & weekly CC-PC meetings with customer centres to formalize CC needs for coming months, and to acknowledge PC commitments
• Make production plan with accuracy based on plant and supplier capacity
• Make commitments based on item lead times, elasticity/flexibility of supplier capacity.
• Track both parties performance, analyse deviations, and raise flag.
• Propose process improvements (Forecast & PC commitments)
• PC team interaction (focus from M+2), make problems transparent and follow-up closure of actions
• Monitor Over-stock, Non-moving items, FIFO, quantity excess PO …
• Strive for 100% FTR- Material (no missing parts in Frozen Zone)
• Monitor inventory to reduce working capital
• Propose ideas for improvements
• You are also expected to handle supply chain activities to some extent as a part of your job

Educational/Knowledge requirements:-

• The ideal candidate should have sound knowledge of production planning, warehouse management, and procurement
• The ideal candidate should have sound knowledge of BPCS, MES and an advance competence of MS –Office application (Excel, word, presentation)
• Degree / Diploma in Engineering with 2 to 5 years of experience. Management Qualification would be an added asset.

Experience requirements:-

• Proven record in Customer interaction, Relationship management, Planning, Manufacturing will be added advantage
• Fluent in English

Personality requirements

• You are a positive thinker and optimistic in accepting challenges.
• You like to take full accountability and ownership of the given mission
• You are proactive, methodical, meticulous, assertive and persistent
• Flow Oriented: You act as part of the team and take into account the effect of your action on other function.
• Flexible approach: You are willing adjust and excel under any new situation, which could possibly help the organization to better.
• Ethical : You have undisputed business ethics towards supplier relation and adhere to :Business Code of Practice”
• High ability to work in teams
• Positive attitude, constantly raising the performance bar
• Accuracy

Location:-

• Pune, Maharashtra.

Company Overview:-