Assistant Manager – Learning & Development

• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Design and deliver e-learning courses, workshops and other trainings
• Help managers develop their team members through career pathing
• Identify the training needs of the agents.
• Auditing and monitoring of calls, analysing them on specific parameters, feedback.
• Provide training on Grammar, Soft Skills & Empathy: to turn around the quality level of the fundraiser.

Qualifications And Experience:-

• Any Postgraduate
• Min 5 to 7 year(s) of Experience.

• Soft Skills
• Providing Training
• Quality Analyst
• Learning
• BPO
• Training Needs
• KPO
• Quality Assurance / Testing
• Calling Process
• Organizational Development

Location:-

• New Delhi, India.

Company Overview:-

There’s never been a better time to join us in working towards a safer, more resilient and sustainable planet. Since 50 years of WWF India, we have had an important job to do to reverse the loss of biodiversity and restore nature. Working together with our colleagues, partners and incredible supporters, we act with urgency, integrity and passion to secure a future where both nature and people thrive. Everyone’s role here at WWF is important in helping us to achieve our mission. While working at WWF India, you will play a vital part in the future of our planet and its people.