Analyst I(IT)

Provides functional support for First Solar’s business productivity and collaboration systems, workflow solutions, non-ERP reporting, and non-ERP business applications, adhering to support SLA’s and creating/update the support knowledge base when needed. Provides implementation services for approved system changes.  Builds appropriate and effective business relationships.

Essential Functions & Responsibilities:-

Primary Responsibilities:-

• Handle support and change request work to meet the documented business needs of our internal customers.
• Manage small projects, system enhancement or tasks from conception to implementation using a mix of internal, external and off-shore resources
• Document business processes, conduct business requirements sessions and write detailed functional specifications for developers
• Create training materials and train users
• Communicate status effectively to all stakeholders in-person, on the phone and via e-mail.

Education:-

• Bachelor’s degree or equivalent work experience

Required Skills:-

• Knowledge of one or more of the following is strongly preferred: Microsoft SharePoint, O365, workflow tools (such as K2 or PowerApps), document management processes, and reporting tools (such as Tableau or Power BI)
• Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
• Demonstrated ability to communicate status effectively to all stakeholders
• Experience in documenting processes, specifications and work instructions
• Experience in working in 24/7 manufacturing a plus
• Proven interpersonal skills
• Ability to train users
• Strong written and verbal English skills
• Should be able to handle support escalations to meet the documented business needs
• Ability to travel abroard occasionally as needed for projects
• Familiarity with US Sarbanes-Oxley Act requirements
• Basic proficiency in MS Office products
• Working knowledge of ServiceNow, Remedy, Track-It, or other incident management solution

Key Competencies:-

• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations.
• Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to priorities requirements.
• Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and report any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.
• Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.
• Applies tools and methods to identify the user experience, user’s characteristics and tasks, and the technical, organizational and physical environment in which the product or system will operate.
• Assesses, analyses, develops, documents and implements changes based on requests for change.
• Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures.

Location:-

• Tamil Nadu, India.

Company Overview:-

First Solar is leading the world’s sustainable energy future. We are an exciting work environment in one of the most important industries of the 21st century. First Solar is a leader in the development and manufacturing of thin film solar modules used in grid-connected solar power plants. Our cost-advantaged solar technology boasts the smallest carbon footprint, lowest life cycle water use, and fastest energy payback in the industry. We are delivering solutions to the world’s most pressing challenges including climate change, energy security, water scarcity, and the unsustainable growing consumption of natural resources. At First Solar, you will feel valued, appreciated and challenged, working side-by-side with some of the top minds in the industry. You will be regularly updated on the company’s goals, progress and achievements. First Solar maintains a culture where all associates work together to lead the world’s sustainable energy future. We believe in employee engagement, collaboration, well-being and productivity for all generations and emerging work styles.We’re changing the world. Now, let us start with yours. First Solar is an Equal Employment Opportunity Employer. First Solar’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability or any other basis protected by application country, federal, state or local laws; the company prohibits harassment of applicants or employees based on any of these protected categories.